Frequently Asked Questions

Thank you for your interest in K9 Resorts Daycare & Luxury Hotel. At K9 Resorts, we understand and appreciate that your dog is a member of your family and we work very hard to provide the love and care that your dog deserves. We truly appreciate the trust that our customers have placed in us and you should feel confident your trust is something that we do not take lightly. We are obsessed with delivering flawless customer service and your total satisfaction is our goal.

Please understand that leaving your dog at a Pet Care Facility is not unlike taking a child to day care, school or camp. There are exposures associated whenever there are multiple dogs under one roof. However, parents agree that the benefits of education and socialization outweigh the possibility of the common cold and other associated risks at schools. The same holds true for dogs at a Pet Care Facility. Many pet parents agree that benefits, such as, socialization, exercise, bathroom break opportunities, and being cared for by trained and certified professionals, outweigh the minimal and unlikely risks associated with a Pet Care Facility.

Please do not hesitate to contact your local K9 Resorts and our professional staff will be happy to discuss this with you. Through our operational policies, commitment to sanitation and hygiene and our professionally trained and certified staff, we take every precaution possible to minimize the risk potential but they are impossible to eliminate entirely.

We would like to draw attention below to some situations, although uncommon, that can occur at any Pet Care Facility. Please remember that at K9 Resorts these are unlikely exceptions rather than the norm. The chances are better than 99% that your dog will come home tired but happy, clean and healthy.

While in Group Play (Doggie Daycare) most dogs love to play vigorously and wrestle around with each other all day. This interaction is very good for socialization and for your dog to burn energy. During this play, it is NOT uncommon for some dogs to leave with minor cuts or scrapes. They love this type of play and we have trained supervisors monitoring the group at all times. Rest comfortable knowing that we absolutely do not have aggressive dogs at K9 Resorts but dogs do have teeth and nails and use them when engaging one another, at times resulting in cuts or abrasions. While K9 Resorts’ staff are very attentive to your dog’s behavior and interactions, it is possible for minor cuts or abrasions to go unnoticed. – Although very rare, occasionally some rough play may result in more moderate injuries.

Again, we do have certified staff monitoring the dogs at all times, however no amount of supervision or personalized care from K9 Resorts can be 100% certain to prevent a dog from being injured.

Canine Cough, or Kennel Cough as it is sometimes incorrectly referred to as, is similar to a mild common cold/cough in humans and most of the time, it is NOT a serious condition. Most dogs will recover without any treatment needed. Unfortunately, every facility that cares for pets, Dog Hotels, Doggie Daycares, Grooming Salons, Dog Training Centers and even Veterinary Hospitals will experience an outbreak of Canine Cough from time to time. Due to the fact that it is an air-borne virus, it is unavoidable in Pet Care Centers the same way the common cold is unavoidable in Child Care Centers.  K9 Resorts has the most state-of-the-art ventilation systems throughout the facility with UV lighting built-in which kills most of the bacteria that is in the air. We also use hospital grade disinfectants to clean all surfaces at our Hotel.  Unfortunately, even with these precautions in place and our strict policy of requiring that each dog is vaccinated with the Bordetella vaccine prior to coming to our facility, it is still possible for a dog to catch Canine Cough due to all the different strains. Please be advised that the Bordetella vaccine does not prevent against all strains of Canine Cough. Although these vaccines may help, they do not guarantee protection against Canine Cough or infectious tracheobronchitis, because it can be caused by so many different types of bacteria and viruses.

Again, Canine Cough is similar to a mild common cough in humans and most of the time, it is NOT a serious condition. Most dogs will recover without any treatment needed. However, some more severe strains or puppies and older dogs, might require a visit to your Veterinarian.

We do not have fleas or ticks at K9 Resorts but this does not mean that they could never show up on the property. Your dog must come to K9 Resorts flea and tick free and must be on flea and tick prevention.
When their owners are away from the “pack” dogs experience a change in their routine and environment. Just like people, dogs react to environmental change differently and some may get overly excited. Such excitement is natural and may cause some dogs to experience mild diarrhea, which is normal and may last a few days.
Boarding life can be very exciting, and some dogs charge around barking and having a wonderful time. These dogs often leave the resort exhausted but happy, and sleep a lot the first couple of days they are home.
Boarding life can be very exciting, and some dogs charge around barking and having a wonderful time. This can cause hoarseness just like if your son/daughter or you scream a lot at a rock concert or sporting event.
Remember your dog has been getting long hours of recreation/exercise/play time at K9 Resorts, much more then they would receive at home and therefore losing some weight is also not uncommon.
Some dogs can become curious at all the different sights and smells at a Pet Care Facility. Some dogs may rub their noses at the bottom of the door of their accommodation in an attempt to “smell” what’s going on. If the dog’s nose rubbing is persistent, it may cause a minor cut, scrape or rawness.
To ensure each guest goes home clean & fresh, all guests staying two days or more are bathed before departing. However, if some guests return to Daycare or participate in other play activities after their bath, they may become messy. If your dog does not return home completely clean, please just let us know and we will gladly re-bathe your dog for you at no charge.

Please understand that K9 Resorts, as with most Pet Care Facilities, does NOT pay for veterinary charges associated with any of the foregoing situations. It is beyond our control to absolutely prevent these conditions in a boarding/daycare setting.

Again, please remember that at K9 Resorts these are unlikely exceptions rather than the norm. The chances are better than 99% that your dog will come home tired but happy, clean and healthy.

We are proud to say that K9 Resorts has been in business for over 10 years and we have thousands of satisfied, repeat customers.

Thank you for placing your confidence in K9 Resorts!

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