Policies

Dog Behavior Requirements

Boarding dogs must be 100 percent people friendly in order to stay with us. K9 Resorts reserves the right to refuse services based upon a dogs temperament or health condition.

Vaccine Requirements

The following vaccinations must be up to date and verified by documentation from your veterinarian:

Rabies
Distemper/ Parvo Virus
Bordetella

Bathing

Your treasured companion will feel even more special after being bathed with luxurious human-quality Les Poochs premium dog shampoo imported from France. To ensure each guest goes home clean and fresh, a dog bath is required (without exception) for any guest staying two days or more.

Meal Information

All of our canine guests are served nothing but the finest cuisine. Overnight residents are fed super-premium Eukanuba dog food. The specific blend of Eukanuba served at K9 Resorts is a special "sensitive stomach formula" that is ideal for dogs in a boarding situation. If your pet requires food from home, we are happy to serve it. Please prepare each meal in the appropriate serving size; place each meal in a separate Ziploc bag, and write your last name on the labeling section. Please note: a small handling fee will apply.

Reservation and Cancellation Policy

Reservations are accepted on a first come first serve basis. We strongly recommend providing as much advance notice as possible to ensure availability. A fifty percent non-refundable deposit is required at time of reservation; the full balance is due on day of pets' departure. All deposits are strictly non-refundable. In the event of a cancellation, your deposit will be applied to your K-9 Resorts account as a store credit. Changes or cancellations must be made at least two weeks in advance or client will forfeit one nights charge and remaining balance will be credited to your K-9 Resorts account as a store credit. No refunds will be issued. We accept American Express, Visa, MasterCard, Discover, and Cash. We also require a current credit card number to be kept on file at all times. During June, July, August, and major holidays, there is a five night minimum stay.

Belongings From Home

We can accept a few plastic or rubber personal items from home to accompany your dog into his or her room. In order to maintain a safe and sanitary environment, we do not permit any bedding, blankets, fabrics, or other items from home. We provide comfortable and sanitary Kuranda dog beds for our pet guests to enjoy or you can even upgrade to a Premium Dog Bed for extra comfort!

In order to ensure that each guest comes home fresh and clean a dog bath is required, (without exception), for any dog boarding with us for two days or more.