Our dog have yet to stay here. They have an evaluation scheduled to ensure the facility is a good fit for them. This review is based off the customer service we have received since inquiring about their services. I have to say this facility and their team have been amazing. From the start, they have been professional. They were non judgmental when I stated that my boy cannot be around other animals. They totally understood. They have a more private play area for these type of animals and sound proof rooms. My dogs have not been boarded in at least 4-5 years and I am nervous about it. K9's team did not make me feel crazy for having so many worries. They understood me. We had a tour and when we arrived we were greeted with smiles and a "doggie bag" filled with brochures of information. The facility is clean. When you walk in you are hit with fresh smells. Not stinky animal smells. Its as if you are walking into a hotel. When we took the tour I could not find anything wrong or out of place. I am not an easy person to impress and I was impressed. The sound proof room area looks as though it is a legit fancy hotel. You are getting what you pay for at this facility. They contact your vet for shot records so you do not have to which is one less thing to worry about. The more I speak with the facility team the more comfortable I become. After the eval I will update the review but so far I could not be more impressed.