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The Best Staff in the Industry


At K9 Resorts Luxury Pet Hotel, we pride ourselves on taking pet lovers and turning them into professionally trained and certified pet care professionals. Each one of our locations has team members who have gone through extensive training programs to further their knowledge when it comes to best practices in taking the best possible care of your dog. We have staff who are certified in professional animal care, Pet FirstAid & CPR, and have also received training in customer service from Cornell University. 


World-Class Staff Training
The Professional Animal Care Certification Council (PACCC) is a non-profit organization that aims to recognize and certify high-quality professionals in the animal care industry. The PACCC was established by a team of industry experts to help educate pet parents on the importance of investing in a pet care provider’s education and training. By using industry-developed standards, independent certification identifies the best animal care professionals in the industry. This reputable and objective third-party certification benefits both providers and pet parents alike. PACCC offers three levels of certification to recognize the extensive knowledge required at various career levels in the industry: Certified Professional Animal Care Provider (CPACP), Certified Professional Animal Care Manager (CPACM), and Certified Professional Animal Care Operator (CPACO). K9 Resorts is proud that our Co-founder & CEO, Steven Parker, is recognized as the first and only CPACO of a national pet care brand.
We have several resources our team actively trains on to ensure our customers receive the best possible service in the industry. With participation and certification completions in programs such as Service Excellence On-Demand Training, Hospitality Management and Leading a Culture of Service Excellence, several of our team members continue to deliver above and beyond expectations for you and your pet and completing courses offered by Cornell University.
IBPSAlogo As members of the IBPSA, we are able to offer all team members top-tier training, tools and support. This includes, but is not limited to additional staff education and certifications, risk management and safety, Heroes for Healthy Pets Infectious Disease management and industry reports for ongoing education.
PT-Certified Sticker Pet Tech® is the first International Training Center dedicated to CPR, First Aid & Care for dogs and cats. They have been teaching important skills of Pet CPR, First Aid & Care for over 20 years. In their classes, K9 Resorts staff learn CPR techniques and first aid skills, as well as health and wellness information for dogs and cats.
World-Class Staff Training At K9 Resorts, two Professional Pet Boarding Certifications are required to be completed. PPBC Level 1 is designed for Pet Care Technicians and provides a better understanding of what pet care involves on a daily basis, and is used as a proactive training tool to assure comprehensive and consistent information to all pet care staff. PPBC Level 2 provides best practices to having an incident free facility, and also has more detailed and advanced information for senior staff, supervisors and managers.

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