The Best Staff in the Industry
At K9 Resorts Luxury Pet Hotel, we pride ourselves on taking pet lovers and turning them into professionally trained and certified pet care professionals. Each one of our locations has team members who have gone through extensive training programs to further their knowledge when it comes to best practices in taking the best possible care of your dog. We have staff who are certified in professional animal care, Pet FirstAid & CPR, and have also received training in customer service from Cornell University.
The Professional Animal Care Certification Council (PACCC) is a non-profit organization
that aims to recognize and certify high-quality professionals in the animal care
industry. The PACCC was established by a team of industry experts to help educate
pet parents on the importance of investing in a pet care provider’s education and
training. By using industry-developed standards, independent certification identifies
the best animal care professionals in the industry. This reputable and objective
third-party certification benefits both providers and pet parents alike. PACCC offers
three levels of certification to recognize the extensive knowledge required at various
career levels in the industry: Certified Professional Animal Care Provider (CPACP),
Certified Professional Animal Care Manager (CPACM), and Certified Professional Animal
Care Operator (CPACO). K9 Resorts is proud that our Co-founder & CEO, Steven Parker, is recognized as the first and only CPACO of a national pet care brand.
ENSURING A 5-STAR EXPERIENCE WITH CUSTOMERS AROUND THE NATION We have several resources our team actively trains on to ensure our customers receive the best possible service in the industry. With participation and certification completions in programs such as Service Excellence On-Demand Training, Hospitality Management and Leading a Culture of Service Excellence, several of our team members continue to deliver above and beyond expectations for you and your pet and completing courses offered by Cornell University.
As members of the IBPSA, we are able to offer all team members top-tier training,
tools and support. This includes, but is not limited to additional staff education
and certifications, risk management and safety, Heroes for Healthy Pets Infectious
Disease management and industry reports for ongoing education. 
Pet Tech® is the first International Training Center dedicated to CPR, First Aid
& Care for dogs and cats. They have been teaching important skills of
Pet
CPR,
First Aid & Care for over 20 years. In their classes, K9 Resorts
staff
learn
CPR techniques and first aid skills, as well as health and wellness
information
for
dogs and cats. 
At K9 Resorts, two Professional Pet Boarding Certifications are required to be completed.
PPBC Level 1 is designed for Pet Care Technicians and provides a better understanding
of what pet care involves on a daily basis, and is used as a proactive training
tool
to assure comprehensive and consistent information to all pet care staff.
PPBC
Level
2 provides best practices to having an incident free facility,
and
also
has
more
detailed and advanced information for senior staff, supervisors
and managers.