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World-Class Staff Training

The Best Staff in the Industry

At K9 Resorts Luxury Pet Hotel, we pride ourselves on taking pet lovers and turning them into professionally trained and certified pet care professionals. All of our team members have gone through extensive training programs to further their knowledge in taking the best possible care of your dog. We have staff who have acquired pet care certifications in Pet FirstAid & CPR, and as well as training in customer service from Cornell University.

A Higher Standard of Pet Care

At K9 Resorts, every detail is designed to exceed expectations. From luxury cage-free rooms and premium Kuranda dog beds to state-of-the-art air purification and antimicrobial turf, our facilities set the benchmark for comfort, safety, and cleanliness. Our trained and certified staff provide expert care in a stress-free environment because we know your dog deserves nothing less than the best.

Trusted by Those Who Know Best

The endorsement of pet professionals is more than recognition  – it’s proof of our commitment to excellence. Many veterinarians and groomers confidently refer K9 Resorts to their clients, and even more meaningful, they choose us for their own pets’ stays. Their trust reinforces our mission: to provide a place where  dogs are cared for like family, giving owners peace of mind.  

Training and Experience

Our team is actively trained to ensure our customers receive the best possible service in the industry. They participate in programs including Service Excellence On-Demand Training, Hospitality Management and Leading a Culture of Service Excellence, enabling them to deliver above and beyond expectations for you and your pet.

As members of the IBPSA, we offer all team members top-tier training, tools and support. This includes additional staff education and certifications, risk management and safety training, and the latest industry reports from Heroes for Healthy Pets Infectious Disease Management. .

Pet Tech® is the first International Training Center dedicated to CPR, first aid are for dogs and cats, with over 20 years of experience. In their classes, K9 Resorts staff learn CPR techniques and first aid skills, as well as health and wellness information for dogs and cats.

At K9 Resorts, two Professional Pet Boarding Certifications are required to be completed. PPBC Level 1 is designed for Pet Care Technicians and provides a better understanding of what pet care involves on a daily basis, and is used as a proactive training tool to ensure comprehensive and consistent information to all staff. PPBC Level 2 provides best practices for an incident-free facility, and provides detailed and advanced information for senior staff, supervisors and managers.

Team Member with large dog

Ongoing Pet Care Certifications: Staying Up-to-Date

In addition to initial certification, we also invest in ongoing training to keep our team informed about the latest advancements in pet care. Our training programs may include:

  • New pet care techniques
  • Emerging pet health issues
  • Changes in industry regulations

By prioritizing ongoing training, we can ensure that our staff is always prepared to provide the best possible care for your pet, regardless of their unique needs.

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