K9 Resorts Luxury Pet Hotel Palatine FAQs

Traditional boarding for pets many times includes concrete flooring, wire or metal cages or runs with little close interaction with (often inexperienced) staff. K9 Resorts wanted to change the stigma of the harsh "kennel" environment, and provide pets and their owners peace of mind knowing their furry family members were comfortable and well cared for. Our Luxury Suites and Executive Rooms are cage-free options for overnight stays. These are approximately 8'x8' and 5'x7' respectively-sized accommodations that allow for plenty of space for all sized dogs to board comfortable. Each accommodation at K9 Resorts Luxury Pet Hotel Palatine comes with a Kuranda dog bed, feeding of our premium Blue Buffalo Sensitive house food and all activities included in the price. K9 Resorts Luxury Pet Hotel Palatine also offers comfortable compartment options for dogs that are happier in a smaller space, or for puppies who are used to being crate trained at home. All of these top of the line luxury boarding options are available at every K9 Resorts hotel location.

We virtually never experience issues while utilizing our in house diet. It is not normally recommended to switch a dog’s diet suddenly, however at K9 Resorts Luxury Pet Hotel Palatine, we feature a premium all natural, veterinarian developed, sensitive stomach formula specifically created for dogs while in a boarding environment. Therefore, we strongly recommend utilizing our house diet, which is included with your dog’s stay. If your dog has allergies, or a medical condition that requires specific food, you are welcome to provide food from home, which we will gladly serve for a small additional fee.

Our professional opinion is that if a dog is visited by someone they know, they tend to think they are going home, which may upset them. From that point, they must start the adjustment process all over again, causing avoidable stress. We strongly recommend not having visits at K9 Resorts Luxury Pet Hotel Palatine.

Absolutely. At K9 Resorts Luxury Pet Hotel Palatine, we can accept any toys that are made of rubber and/or plastic. In order to maintain a safe and sanitary environment, we do not allow any fabric toys. We strongly advise against bringing rawhide toys, or anything that can be easily broken into small pieces, or might become a choking hazard.

Yes, dogs from the same family can board together, in most of our accommodations and additional dogs in the same accommodation can receive up to a 20% discount. We reserve the right to upgrade the dog(s) to a larger accommodation and/or separate them into separate accommodations if we feel it is in the best interest of the dog(s)’s health and safety. K9 Resorts Luxury Pet Hotel Palatine cannot be held responsible for any disagreements between dogs while sharing an accommodation.

Yes. In order to ensure your dog returns home fresh and clean, a dog bath is required for any guest staying 2 nights or more at K9 Resorts Luxury Pet Hotel Palatine.

We do not, however you are welcome to call or email any time to check in on how your dog is doing and our friendly staff at K9 Resorts Luxury Pet Hotel Palatine would be happy to provide you with an update. We also frequently post photos and videos on our social media pages.

K9 Resorts Luxury Pet Hotel Palatine requires 4* vaccines to be up to date: Rabies, Distemper/Parvo Bordetella ("Merck Nobivac Intra-trac3" Intranasal is strongly preferred), and Canine Influenza (“Nobivac Canine Flu Bivalent” version is strongly preferred as it protects against both canine influenza H3N8 and H3N2). Canine Influenza is required at most K9 Resorts locations and strongly recommended at others. Please contact us for more information.