this is the first time we have had to board our 3 pups and not have family watch them, so we were particular. We were very impressed with the intake process, the in depth questions, and the options available. we chose a private room and private play, just because ours aren't regularly around other dogs so I wanted them to be as comfortable as possible. I loved that we could get them treats and pup cups as well. The place is immaculate and beautiful and looks like a luxury hotel, as well as secure. Our pups came home well cared for and smelling fresh!!