As promised, I have boarded my dog as well as my sister's pup for an 8 day stay. The pre-stay communication was really good. We were able to add details we wanted to the portal. In our case we brought our own food, and asked for a mid-day nap for our pups to be put back into their room together. My dog is 60 lbs and my sister's dog is 13 lbs, so they spend the days with their own size friends but giving them a break together mid-day was good for them. We got pictures regularly which is always a nice way to relax on vacation. When we picked up our pups they were exhausted, as expected. Both were ready to go home, but we felt sure that they had been well cared for every day. Paying for extras is worth it for our peace of mind, and knowing our dog's daily schedule is different but some parts are the same lets us feel like we have done the best we can when we have to board them. The bath required on the last day is helpful, but my dog's ears were highly matted and I had to cut out the knots when I got him home. I understand that this was from his activities with other dogs, but I also had to remember that the bath is not a groom, just a cleaning. I had planned a full groom for my pup shortly after we got home. Thank you to Ben for being so good with the dogs. I believe everyone here does their best to treat the dogs with kindness and we are already feeling good about planning our next trip, knowing we have a good option for boarding with confidence.