Commonly Asked Questions About Dog Boarding

Did you have questions about our dog boarding services?

Here you’ll find some of our frequently asked questions! If you still can’t find the answer to your question give us a call to learn more.

  • Q:What is dog boarding?

    A:Dog boarding is housing your dog at a facility outside of your home while you are away from your home for any period of time. K9 Resorts specializes in cage free luxury boarding for your dog, to ensure they are pampered while in our care.

  • Q:What is the difference between luxury boarding and traditional boarding?

    A:Traditionally, boarding for pets included concrete flooring, wire or metal cages or runs and free access inside and outside, with little close interaction with staff. K9 Resorts wanted to change the stigma of the harsh “kennel” environment, and provide pets and their owners peace of mind knowing their furry family members were just as comfortable while in our care as they would be at home. Luxury Suites and Executive Rooms are our luxury cage-free options for overnight stays. These are 8x8 and 5x7 sized accommodations that allow for plenty of space for all sized dogs to board comfortably. Each accommodation is equipped with a Kuranda dog bed, water and food bowls and all activity included in the price. K9 Resorts also offers comfortable compartment options for dogs that are more comfortable in a smaller space, or puppies who are used to being crate trained at home. These are all top of the line, luxury boarding options available at all K9 Resorts hotels.

  • Q:Is there someone here overnight with the dogs?

    A:Our staff is here from about 6:30 AM to about 7:30 PM but we are protected by a central security alarm and a fire alarm at night. It is a common misconception that at other boarding facilities that the overnight person is constantly walking around the facility checking on the dogs. However, if they did this the dogs would never get to sleep and would be up all night causing anxiety and exhaustion due to lack of sleep.

  • Q:My dog doesn’t do well with other dogs, can you still board him/her?

    A:Absolutely. As long as he/she is 100% people friendly, we can still board him/her

  • Q:Can someone come visit my dog while we’re away?

    A:Our professional opinion is that if a dog is visited by someone he/she knows, he/she tends to think he/she is going home and has to start the adjusting process all over again. It would cause your pet a lot less stress if he/she did not have visitors, and are allowed to adjust to the facility until checkout. This adjustment period is different for each dog, and our staff will provide an environment that will accommodate your dog's specific adjustment needs.

  • Q:Would my dog have a problem switching over to your food?

    A:The majority of our clients use our food when their dog stays with us. It is a sensitive stomach diet as well as anti-vomit and anti-diarrhea. This is the same food that would be recommended to you if your dog were to present with those symptoms. Our house diet is also easily adjustable based on your dog's weight and energy level, whereas if you were to bring food packaged per day as recommended by our standards, it would leave us little room to adjust to their needs if they were expelling more energy than expected. If your dog is a picky eater, we recommend you utilize our house diet, and invite you to provide us with some of your own food in case we ran into any issues with your dogs eating habits during their stay. We will give you an update upon checkout based on our honest observations on how the dog fared on our food vs. what their diet should be in the future.

  • Q:Can I bring my dog’s bed?

    A:As per our facility standards, we cannot allow anything with fabric into the facility. Both of our cage-free rooms come with a premium Kuranda bed, and our compartments are equipped with a comfort mat for your dog. An upgraded bed is available to add on to your reservation at an additional cost!

  • Q:Can I bring toys?

    A:Absolutely. Anything rubber or plastic we can accept. We strongly recommend against bringing rawhide toys or treats.

  • Q:Can a friend drop off/pick up my dog?

    A:Of course, please include any instructions with the person who will be dropping your dog off to ensure accuracy in his or her care. We will need to add their name to the account as an approved pickup person, and we will ask for ID when they come to pick up

  • Q:Can I call while I’m away to check how my dog is doing?

    A:Definitely, we will provide you with an update via phone or email. We can also send photographs and frequently post on social media. Be sure to follow us on Instagram and Facebook!

  • Q:Can I see the room my dog is going to be in?

    A:Unfortunately we won’t be able to show you the exact room your dog will be in, but we can show you a sample room

  • Q:Can my dogs board together?

    A:Yes, as long as the size of the dogs will fit comfortably according to K9 Resorts standards for weight limits in each accommodation. Dogs from the same family can board together. And each additional dog in the same accommodation gets a 50% discount. We reserve the right to upgrade the dog to a larger accommodation if we feel it is in the best interest of the dog’s health and safety.

  • Q:Are these the only rooms you have?

    A:These are the sample rooms that we can show on the tour. We have many more rooms but for safety reasons, we only show certain areas to limit the amount of contaminants that come into our facility.

  • Q:What if my dog doesn’t have a Bordetella shot, can we still bring him/her?

    A:Unfortunately we would be unable to board your dog if he/she has not had a Bordetella shot because we want to make sure all of our guests stay happy and healthy while they are with us. You will have to get the Bordetella shot done TEN days prior to boarding if your dog has not had the vaccine before.

  • Q:Does my dog have to get a bath?

    A:Yes. If your dog has been with us for two overnights or more, we will give them a bath to ensure he/she goes home clean and smelling fresh for you. We reserve the right to bathe a dog multiple times during their stay if we feel it is in the best interest of the health and comfort of the dog to do so, at no additional cost.

  • Q:We might get back from vacation a day or two early, so would it be a problem if we picked our dog up early?

    A:That’s not a problem at all. We just ask that you let us know ahead of time that you’ll be coming early so we can give your dog a bath and have everything ready for you when you arrive without a wait time!

  • Q:When you say you’re closed, does that mean there’s nobody here taking care of the dogs?

    A:We have staff here 365 days a year taking care of the dogs. Only the lobby is closed on specified holidays for pick up and drop off. Please contact your location for holiday hours and information.

  • Q:Is there any way I can drop off my dog before 9 AM?

    A:Our boarding hours are from 9AM to 5:30PM Monday through Friday. You can drop off your dog the night before if the morning drop off time is too late for you. We will do our best to accommodate your needs the best we can.

  • Q:Since my dog can’t play with the other dogs, will he at least be able to see them?

    A:Yes, he/she will be able to see the dogs and people that pass by his/her room. He/she will just not have direct interactions with them.

  • Q:If my dog isn’t going to be doing the daycare, will he/she still get enough activity during the day?

    A:Our all Inclusive option will give your dog multiple opportunities throughout the day to be out of their accommodation. If your dog is not in daycare, all activity will be with a member of the staff.

  • Q:Do you have webcams in the room so I can see my dog while I’m gone?

    A:Unfortunately we do not, but you’re welcome to call any time to check in on how your dog is doing. We frequently post photos and videos on our social media pages and are happy to send photos to you and your family while you are away. Please inquire at your local resort for more information!

  • Q:I have a purebred Pit Bull, can you board him?

    A:Yes, absolutely. We can board any type of dog as long as they are 100% people friendly.

  • Q:How much does it cost to board a dog?

    A:This is a great question and depends on a few things. Each facility has different pricing to remain competitive and affordable. Each facility has cage free and traditional options which are: Luxury Suite, Executive Room, Traditional Compartment (single and double sized). Please contact your local resort for more information on pricing.

  • Q:What shots do dogs need to be boarded?

    A:In order to board at K9 Resorts, overnight or during the day, we require 4* vaccines to be up to date. They are Rabies, Distemper, Bordetella and K9 Influenza. *(K9 Influenza is required at most K9 Resorts locations and strongly recommended at others. Please contact your local resort for more information)

  • Q:How long can you board a dog?

    A:Dogs can be boarded at any K9 Resort location for as long as necessary! Ask us about our special pricing options for long term boarding. Typical stays at our resorts range from 4 to 10 days in length.

  • Q:Do dogs need to be neutered to be boarded?

    A:We do not require dogs to be altered while boarding with us, however, for them to participate in doggie daycare, they must be altered by 11 months old.* This is subject to change depending on the dog and is up to the discretion of the staff to determine if they should remain in daycare until 11 months.