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Commonly Asked Questions About Dog Boarding


Did You Have Questions About Our Dog Boarding Services?

Here you’ll find some of our customer's most frequently asked dog boarding questions! If you still can’t find the answer to your question give us a call to learn more.


  • What is dog boarding?
    Dog boarding is housing your dog at a facility outside of your home while you are away from your home for any period of time. K9 Resorts specializes in cage free luxury boarding for your dog, to ensure they are pampered while in our care.
  • What is the difference between luxury boarding and traditional compartments?
    Traditional boarding for pets many times includes concrete flooring, wire or metal cages or runs with little close interaction with (often inexperienced) staff. K9 Resorts wanted to change the stigma of the harsh "kennel" environment, and provide pets and their owners peace of mind knowing their furry family members were comfortable and well cared for. Our Luxury Suites and Executive Rooms are cage-free options for overnight stays. These are approximately 8'x8' and 5'x7' respectively-sized accommodations that allow for plenty of space for all sized dogs to board comfortable. Each accommodation comes with a Kuranda dog bed, feeding of our premium Blue Buffalo Sensitive house food and all activities included in the price. K9 Resorts also offers comfortable compartment options for dogs that are happier in a smaller space, or for puppies who are used to being crate trained at home. All of these top of the line luxury boarding options are available at every K9 Resorts hotel location.
  • Is there someone overnight with the dogs?
    Most pet care facilities do not provide overnight staff. Our state-of-the-art facility is equipped with video surveillance and protected by a central station alarm and a fire system at all times. In order to maintain a stress-free environment and promote a restful night, we do not have staff exploring the facility overnight. Most dogs are asleep before we lock up and we tend to wake them upon arrival in the morning. Our staff is here from approximately 6:30 AM to 7:30 PM.
  • My dog doesn’t do well with other dogs, can you still board him/her?

    Absolutely. As long as they are 100% people friendly, we can still board them and they will receive personal one on one playtime with our staff.

  • Would my dog have a problem switching over to your food?
    We virtually never experience issues while utilizing our in house diet. It is not normally recommended to switch a dog’s diet suddenly, however at K9 Resorts, we feature a premium all natural, veterinarian developed, sensitive stomach formula specifically created for dogs while in a boarding environment. Therefore, we strongly recommend utilizing our house diet, which is included with your dog’s stay. If your dog has allergies, or a medical condition that requires specific food, you are welcome to provide food from home, which we will gladly serve for a small additional fee
  • Can someone come visit my dog while we’re away?
    Our professional opinion is that if a dog is visited by someone they know, they tend to think they are going home, which may upset them. From that point, they must start the adjustment process all over again, causing avoidable stress. We strongly recommend not having visits.
  • Can I bring my dog’s bed?
    In order to maintain a safe and sanitary environment, we do not allow anything with fabric into the facility. Both of our cage-free rooms come with a premium Kuranda bed, and our compartment accommodations are equipped with a comfort mat for your dog. An upgraded bed is also available by special request.
  • Can I bring toys?
    Absolutely. We can accept any toys that are made of rubber and/or plastic. In order to maintain a safe and sanitary environment, we do not allow any fabric toys. We strongly advise against bringing rawhide toys, or anything that can be easily broken into small pieces, or might become a choking hazard.
  • Can a friend drop off/pick up my dog?
    Of course, please include any instructions with the person who will be dropping your dog off to ensure accuracy in his or her care. We will need to add their name to the account as an approved pickup person, and we will ask for ID when they come to pick up.
  • Can I call while I’m away to check how my dog is doing?
    Definitely, we will provide you with an update via phone or email. We frequently post on social media, so be sure to follow us on Instagram and Facebook!
  • Can my dogs board together?
    Yes, dogs from the same family can board together, in most of our accommodations and additional dogs in the same accommodation can receive up to a 50% discount. We reserve the right to upgrade the dog(s) to a larger accommodation and/or separate them into separate accommodations if we feel it is in the best interest of the dog(s)’s health and safety. K9 Resorts cannot be held responsible for any disagreements between dogs while sharing an accommodation.
  • What if my dog doesn’t have a Bordetella shot, can we still bring them?
    In order to maintain a safe and sanitary environment, and ensure all of our guests, including your dog, stay happy and healthy while they are with us, we do strictly enforce our Bordatella vaccine requirement
  • Does my dog have to get a bath?
    Yes. In order to ensure your dog returns home fresh and clean, a dog bath is required for any guest staying 2 nights or more.
  • We might get back from vacation a day or two early, so would it be a problem if we picked our dog up early?
    That’s not a problem at all. We just ask that you let us know ahead of time that you’ll be coming early so we can prepare your dog appropriately for an early departure and have everything ready for you when you arrive without a wait time!
  • When you say you’re closed for a Holiday, does that mean there’s nobody here taking care of the dogs?
    No. We have staff here 365 days a year to care for dogs. Only the lobby is closed on specified holidays for pick up and drop off. Please contact your local K9 with any additional Holiday questions.
  • If my dog isn’t participating in daycare, will they still get enough activity during the day?
    Yes. All of our accommodations are all inclusive, meaning you may choose from all day group play or individual play with a member of our staff at no additional cost
  • Do you have webcams in the room so I can see my dog while I’m gone?
    We do not, however you are welcome to call or email any time to check in on how your dog is doing and our friendly staff would be happy to provide you with an update. We also frequently post photos and videos on our social media pages.
  • How much does it cost to board a dog?
    Each K9 Resorts location is independently owned and operated, therefore pricing varies by location. Please contact your local location and a member of our friendly staff would be more than happy to assist you, or click the pricing tab above.
  • What shots do dogs need to be boarded and to participate in daycare?

    We require 4* vaccines to be up to date: Rabies, Distemper/Parvo Bordetella ("Merck Nobivac Intra-trac3" Intranasal is strongly preferred), and Canine Influenza (“Nobivac Canine Flu Bivalent” version is strongly preferred as it protects against both canine influenza H3N8 and H3N2). Canine Influenza is required at most K9 Resorts locations and strongly recommended at others. Please contact your local resort for more information).

  • How long can you board a dog?
    Dogs can be boarded at any K9 Resort location for as long as necessary! Ask us about our special pricing options for long- term boarding. Typical stays at our resorts range from 4 to 10 days in length.
  • Do dogs need to be neutered/spayed to be boarded?

    We do not require dogs to be altered while boarding with us, however, for them to participate in doggie daycare, they must be altered by 10 months old. This is subject to change depending on the dog and is up to the discretion of the staff to determine if it is safe for the dog to remain in daycare until 10 months.

  • How should I prepare my dog for boarding?
    Our boarding facilities are fully equipped to handle dogs of all shapes and sizes. After a few stays at K9 Resorts, most dogs adjust very well and many actually look forward to all of the playtime with their friends. If your dog is not a regular yet, you might consider bringing your dog to our location for daycare prior to an overnight or extended stay, not only to solidify the type of activity they will be doing while boarding, but also to allow your dog to get used to the facility and have a better overall experience. This allows our staff an opportunity to learn your dog's personality, and only enhances their comfort upon staying for a longer period. The transition is significantly easier when they have had an opportunity to familiarize themselves with the environment and the staff. The dogs will also get used to you dropping them off and picking them up, which should eliminate any potential anxiety during this process. You can drop your dog off at K9 Resorts as early as 9 am and up until closing at 5:30 pm, but we do encourage you to drop off your dog as early as fits within your schedule as this gives them ample time to settle in on their first day.
  • What should be expected after my dog comes home from boarding?
    After the excitement of their vacation at K9 Resorts, it’s important to ensure your dog adapts well to being back home. While boarding, your dog received access to unlimited water both in the daycare area and in their accommodation overnight. However, it is still likely they might seem very thirsty upon returning home. This is a common reaction to the excitement of being back at home with their family. Please withhold water from them for at least the first hour that they are home, and once you see they have calmed down and reacclimated, you can then allow them access to their water bowl. Drinking too much water too quickly may lead to GI discomfort, vomiting or bloat. Similarly, we recommend waiting at least three hours from the time you arrive home to offer their next feeding. Again, they will be incredibly happy to be home.. Like the side effects of drinking water too quickly, eating too quickly may cause the same discomfort and sometimes bloat. Walk your pet upon arrival home or allow access to a yard area. Excitement may also cause a change in urination or bowel movements outside their normal schedule. Give your pet some personalized attention – Some play time or sitting and petting or brushing them will help get through the excitement stage and calm down. K9 Resorts is a highly active environment, with the dogs interacting all day, every day they are boarding with us, whether it is in the doggie daycare with other dogs, or with our staff members during their private playtime. Even if your dog did not run all day, just being awake for longer hours than they are used to and thus may lead to your dog being more tired than usual when returning home. This should not impede their ability to eat or drink normally, and their lethargy should go away within 48-72 hours. While in Doggie Daycare most dogs love to play vigorously and wrestle around with each other all day. This interaction is exceptionally good for socialization and for your dog to burn energy. During this play, it is NOT uncommon for some dogs to leave with minor cuts or scrapes. They love this type of play and we have trained supervisors always monitoring the group. Rest comfortable knowing that we absolutely do not have aggressive dogs at K9 Resorts but dogs do have teeth and nails and use them when engaging one another, at times resulting in cuts or abrasions. While K9 Resorts staff are very attentive to your dog’s behavior and interactions, it is possible for minor cuts or abrasions to go unnoticed. – Although rare, occasionally some rough play may result in more moderate injuries. Again, we do have certified staff always monitoring the dogs, however no amount of supervision or personalized care from K9 Resorts can be 100% certain to prevent a dog from being injured.
  • What should I bring besides my dog?
    Our first core value is the commitment to the happiness and comfort of all our guests. Our second core value is that we make all experiences a WOW experience. This is why we have taken the time to research and determine the best house dog food to provide, free of charge, to all our overnight guests. Blue Buffalo is a premium, all natural, dry dog food, that is a prescription diet, specifically designed for sensitive stomachs and boarding situations and is appropriate for all ages and breeds. Using our house diet also allows us to adjust the feeding based on your dog's weight and activity level during their stay. For these reasons, it is strongly recommended that you use our premium house food, provided at no additional charge. However, if you do need to bring your food from home, we can accommodate most special dietary needs, as well as medication needs (no injections). We simply ask that you separate all feeding and medication administration into separate Ziploc bags for each feeding, to ensure your dog is getting the proper amount of food and/or medication. Please be aware that there is a small fee if you choose to bring in your own food from home. You may also bring toys from home if they are rubber, plastic, nylabones, Kongs, or any other hard and non-porous material. No fabric is allowed at any K9 Resorts location, for the health and safety of all guests. You are also welcome to bring treats from home at no additional cost, as we will only give dogs treats that their pet parents have provided to us. All of your pets personal belongings will be inventoried and stored appropriately until checkout.
  • Can I tour your luxury dog hotel?
    Yes, absolutely! At K9 Resorts, we encourage touring our dog resort so you can see firsthand the quality, customized care, and cutting-edge facilities we provide. Our commitment to excellence is reflected in every aspect of our service, and we want you to feel confident that your furry friend will be in the most capable and caring hands. Please feel free to contact your local K9 Resort to schedule a tour and experience what makes K9 Resorts a preferred choice for pet professionals and pet owners alike.
  • How much notice needs to be given to cancel or change my dog's boarding reservation?

    It is best practice to call us as soon as your dog's plans have changed. A 50% non-refundable deposit is required at the of the reservation, with the full balance due upon checkout. In the event of a change to your reservation or cancellation, your payment will be applied to your K9 Resorts account as a store credit. A cancellation fee of $200 will be collected during peak season if the reservation is cancelled within 72 hours of check in. Peak season dates vary by location.

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