Founder's Pack Membership Terms and Conditions

These Terms and Conditions ("Terms") govern the Founder's Pack Membership Program offered by K9 Resorts Troy ("Resort", "we", "us", or "our"). By enrolling in the Founder's Pack Membership, signing the Membership Agreement, or using any Resort services, you ("Member") agree to be bound by these Terms in their entirety. These Terms supplement and incorporate by reference the Founder's Pack Membership Agreement signed by Member. In the event of any conflict between these Terms and the Membership Agreement, the Membership Agreement shall control.

1. Membership Eligibility & Enrollment

1.1 Limited Availability. The Founder's Pack is a limited promotional membership exclusively available to the first 300 new customers of K9 Resorts Troy. Enrollment is accepted on a first-come, first-served basis. The Resort reserves the right to close enrollment at any time once the 300-membership cap is reached.

1.2 New Customers Only. The Founder's Pack is intended for new customers of K9 Resorts Troy only. The Resort reserves the right to verify customer eligibility prior to activation and to void any enrollment that does not meet eligibility requirements.

1.3 Per-Dog Basis. Each membership covers one (1) dog only. Members with multiple dogs must purchase a separate membership for each dog. Each dog must independently satisfy all health, vaccination, and behavioral requirements described in Section 5 of these Terms.

1.4 Non-Transferable. Membership benefits are personal to the enrolled Member and the enrolled dog. Memberships may not be assigned, sold, gifted, or transferred to any other person or dog. Any attempted transfer will result in immediate termination without refund.

2. Membership Term & Auto-Renewal

2.1 Initial Term. The Founder's Pack Membership is valid for twelve (12) consecutive months beginning on the date the Membership Agreement is signed ("Membership Term").

2.2 Month-to-Month Auto-Renewal. During the 12-month Membership Term, this Agreement automatically renews on a month-to-month basis on the same calendar day of each month. The membership does not auto-renew at the conclusion of the 12-month term. Upon expiration of the Membership Term, access to Founder's Pack benefits will cease automatically.

2.3 Expiration Notice. The Resort may, but is not obligated to, notify Members prior to the expiration of the Membership Term. It is the Member's responsibility to track their membership end date.

3. Included Services

3.1 Unlimited Doggie Daycare

Member's enrolled dog is entitled to unlimited daycare visits during the Membership Term, subject to the following conditions:

• Daycare visits must be scheduled in advance in accordance with Resort reservation policies. Walk-ins are not guaranteed.

• The dog must successfully pass the Resort's mandatory daycare temperament evaluation before participating in group play. A one-time evaluation fee may apply.

• Daycare is subject to availability and normal operating hours. The Resort does not guarantee space on any given day, including high-demand or peak periods.

• The Resort reserves the right to remove a dog from daycare at any time based on behavioral or health concerns. See Section 5 for further detail.

• Unused daycare visits do not roll over, accumulate cash value, or entitle Member to any credit or refund.

3.2 Unlimited* Luxury Boarding

Member's enrolled dog is entitled to unlimited boarding stays during the Membership Term, subject to the following conditions:

• No single boarding reservation may exceed fourteen (14) consecutive nights. After a 14-night stay, the dog must check out before a new reservation may begin. Members may make two (2) back-to-back 14-night reservations within a single calendar month.

• Boarding reservations must be made in advance. Availability is not guaranteed, particularly during peak and holiday periods.

• A 50% non-refundable deposit may be required to secure a boarding reservation, consistent with Resort policy. If cancelled, the deposit will be issued as an in-store credit.

• For stays of two (2) or more nights, a required bath before checkout is mandatory to ensure dogs go home clean.

• Peak season cancellations made within 72 hours of scheduled check-in are subject to a $200 cancellation fee, consistent with Resort policy.

• Unused boarding nights do not roll over, accumulate cash value, or entitle Member to any credit or refund.

3.3 Services Not Included

The following services are not included in the Founder's Pack Membership and will be billed separately at prevailing rates:

• Bath or spa services beyond the mandatory checkout bath (for stays of 2+ nights).

• Veterinary care, medication administration, or medical services of any kind.

• Any add-on services, upgrades, or premium options not expressly listed in Sections 3.1 or 3.2.

• Late checkout fees for pickups after 12:30 PM.

4. Fees & Billing

4.1 Monthly Fee Schedule. The monthly membership fee is structured as follows:

• Month 1: $49.00 (introductory rate). The first monthly payment of $49.00 is due upon signing the Membership Agreement.

• Months 2–12: $299.00 per dog, per month. Subsequent payments begin on the same calendar day of the following month and continue monthly through the end of the Membership Term.

4.2 Payment Authorization. By enrolling, Member authorizes the Resort to charge the payment method on file for all monthly fees on the applicable due dates. Member is responsible for ensuring that payment information remains current and accurate throughout the Membership Term.

4.3 Price Lock Guarantee. The introductory rate of $49.00 for Month 1 and the standard rate of $299.00 for Months 2–12 are locked-in rates for the duration of the initial 12-month Membership Term and will not increase during that period.

4.4 No Rollover or Cash Value. Unused daycare visits and boarding nights have no cash value and do not roll over to subsequent months or carry forward upon cancellation.

4.5 Failed Payments. In the event a scheduled payment is declined or returned, the Resort may suspend access to membership services until payment is resolved. The Resort reserves the right to terminate membership for repeated or unresolved payment failures.

5. Health, Vaccination & Behavioral Requirements

5.1 Mandatory Evaluation. All memberships are contingent upon the enrolled dog successfully passing a behavioral and temperament evaluation conducted by the Resort prior to or at the time of the dog's first visit. Membership fees will not be charged until the dog has been scheduled for evaluation. If the dog does not pass the evaluation, the Membership Agreement will be void and any amounts paid will be refunded in full.

5.2 Required Vaccinations. Prior to the dog's first visit, Member must provide current veterinarian documentation confirming the following vaccinations: Rabies, Distemper/Parvo (DHPP), Bordetella, and Canine Influenza. All vaccinations must remain current throughout the Membership Term. The Resort reserves the right to request updated documentation at any time and to suspend services for any dog with lapsed vaccination records.

5.3 Health Status. Member warrants that the enrolled dog is in good health at the time of each visit. Dogs showing signs of illness, injury, or contagious conditions will be refused entry or may be separated from other animals. Member is responsible for any veterinary fees incurred as a result of illness or injury to the dog while in Member's care.

5.4 Behavioral Standards. For the safety of staff, other animals, and guests, all dogs must be 100% people-friendly. Dogs that display aggression toward staff, other dogs, or guests may be removed from group play, placed in individualized care, or refused service. The Resort reserves the right, in its sole discretion, to restrict or terminate services for any dog that poses a safety risk.

5.5 Daycare Evaluation & Group Play. All dogs must pass the Resort's daycare temperament evaluation before participating in group daycare. A dog that does not pass the group evaluation is not automatically banned from the Resort — Private Play and Boarding may still be available.

5.6 Aggression & Membership Termination. If, at any time during the Membership Term, the enrolled dog develops or displays aggressive behavior toward staff, other animals, or guests, the Resort reserves the right to immediately remove the dog and terminate this membership. In such event, the Resort will issue a refund for the most recent completed stay. No further refund of monthly fees will be provided. The safety of staff, guests, and other animals is the Resort's highest priority.

5.7 Belongings. Members may bring a limited number of the dog's plastic or rubber toys. Bedding, blankets, and fabric items from home are not permitted at the Resort.

6. Cancellation Policy

6.1 Member Cancellation. Member may cancel this Agreement at any time by providing written notice to the Resort. Cancellation will take effect at the end of the current billing cycle. No partial-month refunds will be issued.

6.2 No Early-Termination Refund. Monthly fees already paid are non-refundable upon cancellation. Member remains responsible for all fees incurred through the effective date of cancellation.

6.3 Reservation Cancellations — Boarding. A 50% non-refundable deposit is required to hold a boarding reservation. If cancelled, the deposit will be converted to an in-store credit. Peak season reservations cancelled within 72 hours of the scheduled check-in date are subject to a $200 cancellation fee.

6.4 Reservation Cancellations — Daycare. No deposit is required for daycare reservations. Cancellations made within 72 hours of a scheduled daycare visit will be charged the full cost of one daycare day, or one day will be deducted from any applicable package.

6.5 Resort-Initiated Termination. The Resort reserves the right to terminate this Agreement immediately, without refund of monthly fees, if Member: (a) violates any term of this Agreement or these Terms; (b) the enrolled dog poses a safety risk to staff, other animals, or guests; or (c) Member engages in abusive, threatening, or inappropriate behavior toward Resort staff.

7. Resort Policies & Rules

Member agrees to comply with all current Resort rules and policies, including but not limited to:

• Late Checkout: A late checkout fee may apply for pickups after 12:30 PM. Please contact the Resort for specific fee information.

• Reservations: All daycare and boarding visits require advance reservation. Walk-in visits are not guaranteed.

• Right to Refuse: The Resort reserves the right to refuse service at any time based on the dog's health, behavioral status, or Member's conduct.

• Vaccination Records: Up-to-date vaccination documentation must be on file at all times. Services may be suspended for non-compliance.

The Resort may update its general policies from time to time. Members will be notified of any material changes.

8. Communications & Text Messaging (SMS) Terms

By enrolling in the Founder's Pack Membership or using Resort services, you agree to receive electronic communications from K9 Resorts Troy as detailed below.

8.1 Email Communications

By providing your email address, you consent to receive electronic communications from K9 Resorts, including transactional emails (reservation confirmations, receipts, account updates) and promotional emails (special offers, newsletters, updates).

Opting Out: You may opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email. Transactional or administrative messages related to your membership or reservations may still be sent.

8.2 Text Messaging (SMS) Program

By providing your mobile number, you agree to receive recurring informational and promotional text messages from K9 Resorts. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

How to Opt-Out: Text STOP to the number from which you received messages. You will receive a confirmation message and will no longer receive SMS messages from us. To re-enroll, sign up again as you did initially.

How to Get Help: Reply HELP to any message for assistance, or contact us directly at (908) 889-7387.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

8.3 Privacy & Data Security

Your privacy is important to us. Any personal information provided in connection with electronic communications and text messaging will be handled in accordance with our Privacy Policy (available at www.k9resorts.com/privacy-policy/). We do not sell or rent your mobile phone number or communication preferences to third parties for marketing purposes.

9. Limitation of Liability & Indemnification

9.1 Care Standard. The Resort will exercise reasonable care in providing services under these Terms. Member acknowledges that the care and supervision of animals involves inherent risks, including injury, illness, or death, that cannot be entirely eliminated regardless of the level of care provided.

9.2 Limitation of Liability. To the maximum extent permitted by applicable law, the Resort's total liability to Member for any claim arising under these Terms or the Membership Agreement shall not exceed the total monthly fees paid by Member in the three (3) months immediately preceding the event giving rise to the claim.

9.3 Indemnification. Member agrees to indemnify, defend, and hold harmless K9 Resorts Troy, its owners, managers, employees, and agents from and against any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from: (a) the enrolled dog's behavior or actions; (b) Member's breach of these Terms or the Membership Agreement; or (c) any pre-existing health condition of the dog not disclosed to the Resort.

9.4 No Consequential Damages. In no event shall the Resort be liable to Member for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or the provision of services, even if the Resort has been advised of the possibility of such damages.

10. General Provisions

10.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.

10.2 Entire Agreement. These Terms, together with the signed Membership Agreement, constitute the entire agreement between the parties with respect to the Founder's Pack Membership and supersede all prior discussions, representations, or agreements.

10.3 Amendments. The Resort reserves the right to amend these Terms at any time. Members will be notified of material changes. Continued use of Resort services following notice of changes constitutes acceptance of the updated Terms. No amendment to the Membership Agreement itself shall be valid unless made in writing and signed by both parties.

10.4 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

10.5 Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce such provision in the future.

10.6 Contact Information. For questions about these Terms or your membership, please contact K9 Resorts Troy at 2966 Industrial Row Drive, Troy, MI 48084, or by phone at (908) 889-7387.